Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ACMVET401 Mapping and Delivery Guide
Coordinate veterinary reception duties

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ACMVET401 - Coordinate veterinary reception duties
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to coordinate and undertake patient admission and discharge. It also includes providing initial veterinary nursing care to patients (animals) and grief support to clients (animal owners).This unit applies to individuals who work as veterinary nurses under the supervision of a registered veterinarian. Veterinary nurses who coordinate admissions and discharges need to hold and apply knowledge of animal anatomy and physiology and veterinary procedures, to triage patients, and use effective communication skills to support animal owners in grief.Legislative and regulatory requirements apply to veterinary nurses but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Coordinate practice admissions
  • Schedule appointments and other practice procedures
  • Advise animal owners on patient intake and pre-treatment procedures for specific periods
  • Answer routine and non-routine enquiries
  • Send or set reminders for appointments
  • Consult veterinarian on relevant details and convey the intended actions to the client
       
Element: Compile patient and client histories
  • Identify patients according to species, breed and permanent identification features
  • Retrieve and update existing client and patient histories
  • Establish new client and patient records
       
Element: Undertake admission procedure
  • Complete admission documentation
  • Carry out preliminary examination, handling animal to minimise stress
  • Explain procedure to client
       
Element: Provide veterinary nursing care
  • Use triage procedures for all admissions
  • Recognise and report emergency situations to veterinarian, in line with practice procedures
  • Recognise need for isolation
  • Use appropriate personal protective equipment for the veterinary nursing care required
  • Recognise and report signs of pain
  • Apply animal first aid measures to sustain life and to minimise pain as required, under the supervision of a veterinarian
  • Provide support to the veterinarian
       
Element: Provide grief support to clients
  • Identify client needs in consultation with the veterinarian
  • Provide sympathy and comfort to the client
  • Identify level of grief and take appropriate action
  • Use varied techniques in communicating with the client and providing support
  • Manage own stress and fatigue
       
Element: Implement discharge procedures as directed by veterinarian
  • Carry out final checks on vital signs and record results in patient record
  • Clean, groom and prepare patient for discharge
  • Transfer the animal back to its owners
  • Provide home care advice to the client, including medication needs, wound management, nutrition, pain management exercise and veterinary review for routine and non-routine procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Schedule appointments and other practice procedures 
Advise animal owners on patient intake and pre-treatment procedures for specific periods 
Answer routine and non-routine enquiries 
Send or set reminders for appointments 
Consult veterinarian on relevant details and convey the intended actions to the client 
Identify patients according to species, breed and permanent identification features 
Retrieve and update existing client and patient histories 
Establish new client and patient records 
Complete admission documentation 
Carry out preliminary examination, handling animal to minimise stress 
Explain procedure to client 
Use triage procedures for all admissions 
Recognise and report emergency situations to veterinarian, in line with practice procedures 
Recognise need for isolation 
Use appropriate personal protective equipment for the veterinary nursing care required 
Recognise and report signs of pain 
Apply animal first aid measures to sustain life and to minimise pain as required, under the supervision of a veterinarian 
Provide support to the veterinarian 
Identify client needs in consultation with the veterinarian 
Provide sympathy and comfort to the client 
Identify level of grief and take appropriate action 
Use varied techniques in communicating with the client and providing support 
Manage own stress and fatigue 
Carry out final checks on vital signs and record results in patient record 
Clean, groom and prepare patient for discharge 
Transfer the animal back to its owners 
Provide home care advice to the client, including medication needs, wound management, nutrition, pain management exercise and veterinary review for routine and non-routine procedures 

Forms

Assessment Cover Sheet

ACMVET401 - Coordinate veterinary reception duties
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ACMVET401 - Coordinate veterinary reception duties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: